FAQ

Follows are the answers to frequently asked questions. If you still can’t find the answer to your question, please contact buyer support. We will be glad to help.

Do I have to create an account to make purchases?
While you are not required to create a CQDY account in order to make a purchase, it is highly recommended.

By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment.

Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order. Creating an account with us also allows you to create a gift registry and share it with both family and friends.

Creating an account with us is easy, simply click here

What are my shipping options and when will I receive my order?
View a list of shipping methods available and their estimated delivery schedule.

Do you ship worldwide?
Yes. We ship worldwide to over 200 countries and regions. Check inclusions and exceptions.

How much is the shipping charge?
When you add your items to cart and proceed to checkout, as soon as you reach the Checkout page, you will see the shipping methods available, together with the shipping rates and an estimated delivery schedule. No hidden fees.
Check shipping & delivery information

How do I track my order online?
Every shipment is provided with a tracking ID. Visit this page to track your order: www.17track.net/en

What if online tracking is not available? Should I be worried?
If the tracking ID is not traceable, please wait a few more days before it is updated and becomes available for tracking. If you still cannot track your order after waiting quite a while, feel free to contact buyer support.

Do you ship to APO/FPO addresses?
No. Please do not use APO/FPO addresses.

Do you ship to PO BOX addresses?
If you choose Expedited Shipping for your order, please DO NOT use PO BOX as your shipping address. Carrier services won’t be able to deliver your order to a PO BOX.
PO BOX is good for Standard Shipping orders. 

What methods of payment do you accept?
We accept payments through PayPal, Credit Cards and Debit Cards.

Can I get a discount if I purchase a large quantity of your products?
Please contact us for a quote. We will usually reply within 24 hours.

How can I inquire about or change my order?
Please refer to our order cancellation/change policy.

How do I initiate a return for replacement or refund?
Unlike some other retailers making returns a mission impossible, we just need you to drop us an email at info@cqdy.shop Please see details for our return for refund/exchange policy.

What is your policy on taxes or tariffs?
All import tariffs or taxes, if any, are the sole responsibility of buyers. We do not refund an order based on a claim that the buyer is charged tariffs or taxes when the parcel arrives.

How do I give more specific instructions for buying custom dresses/costumes?
Before you submit your order, you may leave us a comment. Please be as specific as possible.

How do I use my coupon?
Coupons, Gift Certificates and Reward Points can be used to partially or fully offset the amount of your order. You are allowed to redeem coupons or gift certificates, or using reward points earned from previous purchases while placing your order.
Coupons are given from time to time when we run promotions on our website. Do remember some of our coupons are only given to members or those who have subscribed to our news letters or our fans on our Facebook/Twitter pages.

  1. To purchase a gift certificate and send it to a friend, click here
  2. To subscribe to our newsletters, submit your email address at Newsletter sign up section near the bottom of the homepage
  3. Follow us on Facebook
  4. Follow us on Twitter

How do I send a gift to someone else?
To send a gift to someone else you may 1) purchase a gift certificate for the recipient and let him/her to determine which gift to buy with your gift certificate, 2) purchase a gift certificate with a designated product as a gift for the recipient – in this case, the recipient can only use your gift certificate for the product designated by you, 3) use the recipient’s shipping address when you place an order, and leave us a comment, for instance, requesting not to enclose an invoice and replacing the sender information with your contact details.

How do I use your search function?
We have developed an advanced smart search function for you to quickly find items of your interest. Please use a keyword or a short phrase to search for an item. If it returns no results, try another keyword or phrase.

More answers that we hope may help you better

Registering
It takes just a few seconds to register with CQDY.SHOP

Having a membership on CQDY.SHOP provides multiple benefits exclusive to members only. These include the ability to check order statuses, to personalize shopping, to check out quick and easy, and to earn rewards points that can be used for future purchases, among many others.

Click here to register, or click the human symbol on top right corner of the web pages link: https://cqdy.shop/my-account/

Sit tight and follow through the guided processes. You will be all set in no time.

Ordering
All visitors (meaning you do not have to be a member) can place their orders on CQDY.SHOP. We do recommend a free membership with us so you enjoy multiple benefits available to members only.

To place an order, start from 1) clicking the item you wish to buy, 2) tick box for options if any, 3) enter quantity (or use + to increase quantity and – to decrease quantity), 4) click ADD TO CART tab, 5) click Checkout tab.

If you wish to change and update items already in the cart, click View cart tab from the cart summary located near the top right corner of the page. In the popup window, you may add other items to the cart by clicking Continue shopping tab, remove items already in the cart by clicking Clear cart tab, change the quantity of an items already in the cart by entering a new number and clicking Recalculate tab.

At the lower left area on the same page, you may enter Gift certificate or promo code, if any, and click Apply tab to offset the amount of the order you are placing.

Once done, 6) click Proceed to checkout tab or use PayPal Checkout. PayPal Checkout is a fast and safe way to complete a transaction for customers who already have a PayPal account. The PayPal Check out tab is located underneath the Proceed to checkout tab.

If you choose to check out with the Proceed to checkout tab, you are brought to the Secure checkout page. This is where your transaction details are entered, fully encrypted and securely transmitted.

7) For returning customers (meaning you have already registered with us), simply sign in by entering login credentials and, for new customers, checkout as guest.

8) Fill out shipping and billing details (Members who have already recorded such information previously will not be asked to fill it out again).

9) Choose a shipping method you feel fit and click Continue. On the next page you see PayPal Express Checkout, which is the payment processor for you to make payment and for us to receive your payment. Before you submit your order, you may leave a comment regarding your order, if any.

10) Once submitted, you are prompted to pay for your order through PayPal. Do not worry if you do not have a PayPal account, you are still able to pay by credit card or debit card. Simply enter your credit card or debit card details, and the remaining job will be done by PayPal – 100% encrypted and secured payment solution that empowers millions of buyers and sellers around the globe.

Paying
Fast, easy yet never falling in short of security, PayPal – the world’s leading online payment solution – is what we use to process all our transactions on CQDY.SHOP

Pay for your order by logging onto your PayPal account if you already have one, or
pay by credit card or debit card if you don’t.

Shipping
CQDY.SHOP provide multiple shipping methods to fulfill orders from the globe.

You benefit from our discounted rates for any shipping methods you choose to ship your order and, best of all, CQDY.SHOP offers Free Shipping for Standard Shipping orders, so you enjoy zero rate for your Standard Shipping orders.

You will be able to see the shipping charge for your order when you reach the Shipping Options page. No other hidden fees. Listed in the grid below are the Shipping Methods and their corresponding Carrier Services made available on CQDY.SHOP.

An estimated Delivery schedule is also given in terms of business days spent between the day your order is dispatched and the day you actually receive your order. Please be noted that the Delivery Schedule is only an estimate. Delivery may be delayed due to certain unforeseeable situations, e.g., peak holiday seasons, bad weather conditions, country specific import regulations changes, etc…

Please be noted that the Delivery Schedule excludes the time needed for order preparation. CQDY.SHOP thrives to fulfill customers’ orders as fast as possible. We usually get your order ready for dispatch within just 3 to 5 days (up to 6 business days max in some uncommon cases). So, you can reasonably expect most orders are already on their way to the destination within 2 to 4 business days after you place an order. Please do note custom orders require a longer preparation time from 7 to 15 days.

Please be also noted that duties, taxes, tariffs or brokerage fees, if any, when your order arrives in your country, are the sole responsibility of the buyer. If you have questions regarding duties and taxes, please contact your local Customs Office for more information.

Shipping Methods – Carriers – Delivery Schedule

Standard Shipping
USPS, CNE Express, ePacket,
EMS (EMS, eTeKuai, eSuBao),
4PX Mail & Parcel, etc…
9-15 days plus 3-5 days for order preparation

Expedited Shipping
DHL, Fedex, UPS, TNT,
Aramax, RPX,
SF-Express, 4PX, etc…
3-6 business days plus 3-5 days for order preparation

Please do note custom orders require a longer preparation time from 7 to 15 days

Cancel/Refund
Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made once the order is placed. Please contact our support team at info@cqdy.shop as soon as possible. Cancellation fees may apply. If you request changes within 24 hours of payment confirmation, you will be allowed if it has not been released for processing.

Buyer Protection
Also see our Privacy NoticeIntellectual Property Rights Protection Policy

How Do I Initiate a Return?
Return for replacement or, partial or full refund is made Quick and Easy at CQDY.SHOP

1) Drop us an email specifying reasons of return, your preferred resolutions (e.g., refund, exchange), together with your order ID at info@cqdy.shop to enable our support team to process your request faster.

2) You can check your email at a later time. We decide whether your return request is approved or declined usually within 24 hours. We appreciate your understanding if we ask you to send photo proof for the claim.

3) As soon as your return request gets approved, you will find the instructions for returning your package (shipping method, address, etc…) in our email.

Our return policy in detail

· Returns must be processed within 14 days after delivery, expect for the claim being for damaged, defective, wrong or missing product/s which must be filed with CQDY within 7 days after delivery.

· Use the shipping method advised in our email to send back your package.

· We will bear the shipping cost if your return is due to our error, for example, product defects, wrong item. In this case, please pre-pay the shipping charge and let us know the amount paid (You may inform us by writing to info@cqdy.shop). We will issue credit for the amount pre-paid by you after we receive your returned package.

· Buyer will bear the shipping charge if the return is not due to a quality-related issue.

· Please send products back in their original form and packaging.

· We will issue a credit within 7 days after we receive the return package.

· We reserve the right to reject any returns that do not meet these conditions.

Limited Offer 50% Off Sitewide, Auto Applied At Checkout!