REFUNDS & EXCHANGES

Simply put, CQDY succeed because of your trust and we do not make your life difficult returning your purchase from a country far apart.

How do I initiate a return?
Return for replacement or, partial or full refund is made Quick and Easy at CQDY.SHOP

1) Drop us an email specifying reasons of return, your preferred resolutions (e.g., refund, exchange), together with your order ID, to  info@cqdy.shop to enable us to process your request faster.

2) You can check your email at a later time. We decide whether your return request is approved or declined usually within 24 hours. We appreciate your understanding if we ask you to send photo proof for the claim.

3) As soon as your return request gets approved, you will find the instructions for returning your package (shipping method, address, etc…) in our email.

Our return policy in detail
· Returns must be processed within 14 days after delivery, expect for the claim being for damaged, defective, wrong or missing product/s which must be filed with CQDY within 7 days after delivery.

· Buyer needs to use the shipping method advised in our email to send back the package.

· We will bear the shipping cost if the return is due to our error, for example, product defects, wrong item. In this case, please pre-pay the shipping charge and let us know the amount paid (You may inform us by writing to info@cqdy.shop). We will reimburse the amount paid for after we receive your returned package.

· Buyer needs to bear the shipping cost if the return is not due to a quality-related issue.

· Please send products back in their original form and packaging.

· We will issue a credit within 7 days after we receive the returned package.

· We reserve the right to reject any returns that do not meet these conditions.

The following products, once shipped, are not eligible for return, unless they are wrong products, defective, or damaged.

· Edible or perishable products

· Special order items such as cake toppers, ribbon, and plants

· Custom Personalized products

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